At Atelier Vintora, each piece is thoughtfully sourced and carefully prepared for its journey to your home. Because many of our lighting and décor collections are handcrafted, made to order, or shipped directly from manufacturers, shipping timelines vary by product.

Order Processing & Lead Times

Once your order has been placed, our team will carefully review your purchase and contact you with an estimated lead time based on your selected items. This personalized approach allows us to provide the most accurate delivery expectations available at the time of your order.

If your order includes multiple items with varying lead times, we will communicate the anticipated delivery schedule and coordinate shipments accordingly.

Shipping

We partner with trusted carriers to ensure your order arrives safely and in excellent condition. Shipping methods are selected based on the size, weight, and handling requirements of each item.

Shipping charges are calculated at checkout unless otherwise noted.

Freight Deliveries

Oversized or fragile items may require specialized freight delivery. If your order qualifies, our team will contact you to coordinate delivery details and ensure a smooth arrival.

Please inspect all deliveries upon receipt. If your package arrives with visible damage, note it with the carrier and notify us within 48 hours so we can promptly assist you.

Delivery Delays

While we strive to provide accurate delivery estimates, shipping timelines may be affected by manufacturer production schedules, carrier delays, weather, customs processing, or other circumstances beyond our control. We appreciate your patience and will keep you informed of any significant updates.

Questions

If you have questions regarding lead times, shipping, or delivery before placing your order, our team is happy to assist. We believe exceptional service begins long before your order arrives.

Contact us at ateliervintora@gmail.com with any questions.